> Aurum

Privacy Policy

Aurum (URL: www.aurumwellness.in ), a platform for facilitating mental and emotional wellness of the public, is owned and operated by Nirvaan Wellness Technologies Private Limited (“Company” or “We” and their connotations). We respect the privacy of its Listed Professionals, users and guests (“User” or “you” and their connotations) and have developed this Privacy Policy to demonstrate our commitment to protect your privacy. We encourage you to read this Privacy Policy carefully when using our mobile application or website (together “the Platform/ Nirvaan Wellness”) and/or when using our consultation services through the Platform-Nirvaan Wellness (“Services”).

This Privacy Policy informs you of our policies and practices regarding the collection and use of information you submit to us or which we collect through the Platform. By using the Platform or Services, you are accepting the Privacy Policy and the Terms of Use and you expressly consent to our use and disclosure of your information in accordance with this Privacy Policy. Wherever you reside or from whichever country you submit your information, you consent to our use of your information, consistent with this Privacy Policy, in the territories where Nirvaan Wellness provides its Services.


I.                    Information We Collect

In order to provide Services, We require certain user information and may obtain the same through user-provided data or automatic data collection.

a.       We collect information that may be used to identify you (“Personal Information”) including, but not limited to, (i) name, e-mail ID, photograph, location and other contact information (ii) age, gender and other demographics (iii) details regarding your physical/mental condition, and any infirmities or illness you suffer, and all the information in relation thereto (you may choose to submit only the information which is mandatorily required).

b.       We also collects certain information either when you provide it through the use of the Platform or Services and / or automatically as you navigate through the Platform (which may include usage details, IP address, device ID and type, your browser type and language, the operating system used by your device, access times, and information collected through cookies, web beacons and other tracking technologies). You agree that we may use such information to do internal research on our Users' demographics and medical history to better understand, protect and serve our Users.

c.       We also collect information from your user ID associated with any social media account (such as your Facebook and Google account) that users use to sign into the Platform or connect with or use of our Services. When you sign in with your social media account information, or otherwise connect to your social media account with the Platform, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This includes, without limitation, any information that you have made public through your social media account, information that the social media service shares with us or information that is disclosed during the sign-up and sign-in processes.


d.       If another User allows us to collect information from his or her device phonebook—and you are one of that User’s contacts—we may combine the information we collect from that User’s phonebook with other information we have collected about you. We may also obtain information from other sources and combine that with the information we collect through The Platform.

e.       We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our Services. We offer certain features that are only available through the use of a cookie. Cookies can also help us provide information that is targeted to your interests.


f.        User shall grant the Company a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license for content that is covered by intellectual property rights, like photos and videos (IP License). This IP License shall end when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it. This Paragraph does NOT apply to photos, images or other videos shared ONLY with your Therapist/coach/counselor/professional in your private chat on the Platform. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).


II.                 Use of Information

We collect and stores information provided by you from time to time. This allows us to provide services and features that most likely meet your needs, and:


a.       To enable you to avail of our Services and ensure efficient customer care experience and develop new features;


b.       To maintain the operation of the Platform including but not limited to facilitating payments, sending receipts, enabling communication of patients/ Users with the Listed Professionals and other mediums;


c.       To notify the necessary information related to the Platform and Services and your user account on the Platform from time to time;


d.       To comply with applicable laws, rules, and regulations;


e.       To provide you with information and offers on Services, updates, promotions, related, affiliated or associated service providers and partners that we believe would be of interest to you;


f.        To maintain records and provide you with an efficient, safe and customized experience while using the Platform;


g.       To analyze overall trends to helps us improve the Platform and Services;


h.       Allow you to participate in interactive features offered through the Platform;


i.         Provide personalized content and information to you and others, which could include online ads or other forms of marketing;


j.         Verify your identity and prevent fraud or other unauthorized or illegal activity; and


k.       In any other way consistent with this Privacy Policy and our Terms of Use.




l.         We reserve the right to use or disclose your Personal Information in response to subpoenas, court orders, warrants, or legal process, or to otherwise establish or exercise our legal rights or defend against legal claims or in the event you violate or breach an agreement with us. We will use and disclose your Personal Information if we believe you will harm the property or rights of The Platform, its owners, or those of The Platform’s other users. Finally, we will use or disclose your Personal Information if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of The Platform’s other policies, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.


m.     If we believe that disclosure is necessary or appropriate to protect our rights, property, or safety, our Users or others, we may in good faith share information with other companies and organizations for the purposes of fraud protection and credit risk reduction.


n.       You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Platform's content and service offerings, and customize the Platform's content, layout, and services. These uses improve the Platform and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Platform.


III.               Review & Alteration of Information

We strive to accurately record all information provided on the Platform from time to time.

a.       We encourage you to review, correct, update, and/or change your account information or Personal Information at any time.

b.       You may also delete your information at any time on the Platform. However, we may retain certain information as required by law or for reasonable business purposes.

c.       You have a right to review, update, correct, and delete your information; subject to our records retention policies and applicable law, including any statutory retention requirements.


IV.               Third Party Services

The Platform may contain links to other Platforms. Please note that when you click on one of these links, you are entering another website or mobile application over which We have no control  (“Third Party Services”) and will bear no responsibility. Often these Third Party Services require you to enter your Personal Information. We encourage you to read the privacy statements on all such Third Party Services as their policies may differ from ours. You agree that We shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these Third Party Services.


In order to use the Services provided by the Platform, the potential you must successfully complete registration on the Platform, and third party websites such as Facebook, Google or Email service provider must authorize the registration if required. These Platforms while authorizing such registration may have already collected Personal Information about you. Such collection of Personal Information is subject to the privacy policy and terms of use of such websites. We are not responsible for the privacy practices or the content of these third party websites and assumes no liability for any breach occurring because of the same. In addition, you agree that we are not responsible and do not have control over any third parties that you authorize to access your account or information. If you are using a third party website or service and you allow them to access your information it shall be at your own risk.


V.                  Confidentiality

We treat your use of Nirvaan Wellness with the utmost respect for your privacy. Except for anything not disclosed above, we keep your information disclosed to the Listed Professional confidential, keeping only non-decimated "file" copies for reference in case of legal dispute. We shall use commercially reasonable efforts to protect and secure the same. However, We shall not be liable for any damage/loss/ exposure caused to the information collected by us.


VI.               Compliance with Data Protection Regulations

The information we obtain from or about you may be processed and stored in India and our other various servers located across the globe, which may provide for different data protection rules than the country in which you reside. We comply with generally accepted industry standard regulations regarding the collection, use, and retention of data. By using the Platform and/or Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the transfer of your information outside of your country of residence.


VII.             How We Protect Your Information

We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to the User information and to maintain data security. These safeguards take into account the sensitivity of the information that We collect, processes and stores and the current state of technology. We follow generally accepted industry standards to protect the Personal Information submitted to The Platform, both during transmission and once received, including the use of vault and tokenization services from third-party service providers. While We strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Privacy Policy.

We neither accept nor assumes any liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond We control. We do not, under any circumstances, represent that the Platform is completely void of malware including but not limited to viruses, spyware, cancelbots, Trojans, time bombs and any such application, which may be placed on the Platform without our knowledge.  However, we shall take all the necessary and reasonable steps to ensure that the Platform is free from the above-mentioned malware.

The User also plays an important role in keeping their Personal Information secure. Using unsecured Wi-Fi or other unprotected networks to submit messages through the Platform is never recommended. You should not share your username, password, or other security information for your Nirvaan Wellness account or the device through which you access the Platform and/or Services (as the case may be) with anyone. If We receive any instructions through an account or device or any other medium bearing your Personal Information (e.g.: through your contact details, account details or your WhatsApp account, etc.), we will consider that you have authorized the instructions.


VIII.          In the Event of Change of Control

In the event of the change of control of the Company due to the merger with a third party, acquisition, bankruptcy or other change of control, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your Personal Information is treated, transferred, or used.

IX.               Changes to this Privacy Policy

We reserve the right to update, change or modify this Privacy Policy at any time to reflect any (including but not limited to) changes in the law, the data collection, and use practices, the features of the Platform or Services, or advances in technology. The amendment to this Privacy Policy shall come to effect from the time of such update, change or modification and the same will be published on this Platform.


Users are requested to review the Privacy Policy from time to time. Use of information collected is subject to the Privacy Policy in effect at the time such information is used. Any material changes made to this Privacy Policy shall be posted here. You are requested to review the changes carefully. The changes to this Privacy Policy shall be treated as read, recognized, understood, consented and accepted if the User continues to use the Platform or Services provided by us, post such changes.


X.                  Governing Law and Dispute Resolution


This Privacy Policy shall be governed by and construed in accordance with the Arbitration and Conciliation Act 1996, or such similar laws of India which are not in conflict with each other. Such shall be subjected to the exclusive jurisdiction of the competent courts of Mumbai, India.


XI.               How to Contact Us

If you have any questions about this Privacy Policy, please contact us by email or postal mail on the following address:

Name: Nirvaan Wellness Technologies Private Ltd.

E-mail id: [email protected]

Address: First floor, Hari Bhuvan, Zaver Road, Mulund West, Mumbai 400080.

Website URL: www.aurumwellness.in