Aurum
(URL: www.aurumwellness.in
), a platform for facilitating mental and
emotional wellness of the public, is owned and
operated by Nirvaan Wellness Technologies Private Limited (“Company” or “We”
and their connotations). We respect the privacy of its Listed Professionals,
users and guests (“User” or “you” and their connotations) and have developed
this Privacy Policy to demonstrate our commitment to protect your privacy. We
encourage you to read this Privacy Policy carefully when using our mobile
application or website (together “the Platform/ Nirvaan Wellness”) and/or when
using our consultation services through the Platform-Nirvaan Wellness (“Services”).
This
Privacy Policy informs you of our policies and practices regarding the
collection and use of information you submit to us or which we collect through the
Platform. By using the Platform or Services, you are accepting the Privacy Policy
and the Terms of Use and you expressly consent to our use and disclosure of
your information in accordance with this Privacy Policy. Wherever you reside or
from whichever country you submit your information, you consent to our use of
your information, consistent with this Privacy Policy, in the territories where
Nirvaan Wellness provides its Services.
I.
Information
We Collect
In
order to provide Services, We require certain user information and may obtain the same through user-provided data or
automatic data collection.
a. We
collect information that may be used to identify you (“Personal Information”) including,
but not limited to, (i) name, e-mail ID, photograph, location and other contact
information (ii) age, gender and other demographics (iii) details regarding your
physical/mental condition, and any infirmities or illness you suffer, and all
the information in relation thereto (you may choose to submit only the
information which is mandatorily required).
b.
We also
collects certain information either when you provide it through the use of the Platform
or Services and / or automatically as you navigate through the Platform (which
may include usage details, IP address, device ID and type, your browser type
and language, the operating system used by your device, access times, and
information collected through cookies, web beacons and other tracking
technologies). You agree that we may use such information to do internal
research on our Users' demographics and medical history to better understand,
protect and serve our Users.
c. We
also collect information from your user ID associated with any social media
account (such as your Facebook and Google account) that users use to sign into the
Platform or connect with or use of our Services. When you sign in with your
social media account information, or otherwise connect to your social media
account with the Platform, you consent to our collection, storage, and use, in
accordance with this Privacy Policy, of the information that you make available
to us through the social media interface. This includes, without limitation,
any information that you have made public through your social media account,
information that the social media service shares with us or information that is
disclosed during the sign-up and sign-in processes.
d. If
another User allows us to collect information from his or her device
phonebook—and you are one of that User’s contacts—we may combine the
information we collect from that User’s phonebook with other information we
have collected about you. We may also obtain information from other sources and
combine that with the information we collect through The Platform.
e. We use data
collection devices such as "cookies" on certain pages of the Platform
to help analyze our web page flow, measure promotional effectiveness, and
promote trust and safety. Cookies are small files placed on your hard drive that
assist us in providing our Services. We offer certain features that are only
available through the use of a cookie. Cookies can also help us provide
information that is targeted to your interests.
f.
User shall grant the Company a
non-exclusive, transferable, sub-licensable, royalty-free, worldwide license for
content that is covered by intellectual property rights, like photos and videos
(IP License). This IP License shall end when you delete your IP content or your
account unless your content has been shared with others, and they have not
deleted it. This Paragraph does NOT apply to photos, images or other videos
shared ONLY with your Therapist/coach/counselor/professional in your private
chat on the Platform. When you delete IP content, it is deleted in a manner
similar to emptying the recycle bin on a computer. However, you understand that
removed content may persist in backup copies for a reasonable period of time
(but will not be available to others).
II.
Use
of Information
We collect and stores
information provided by you from time to time. This allows us to provide services and features that most
likely meet your needs, and:
a. To enable you to
avail of our Services and ensure efficient customer care experience and develop
new features;
b. To maintain the
operation of the Platform including but not limited to facilitating payments,
sending receipts, enabling communication of patients/ Users with the Listed
Professionals and other mediums;
c. To notify the
necessary information related to the Platform and Services and your user
account on the Platform from time to time;
d. To comply with
applicable laws, rules, and regulations;
e. To provide you with
information and offers on Services, updates, promotions, related, affiliated or
associated service providers and partners that we believe would be of interest
to you;
f.
To maintain records and provide you with an efficient, safe and customized
experience while using the Platform;
g. To analyze overall trends to helps us improve the Platform and
Services;
h. Allow you to participate in interactive features offered
through the Platform;
i.
Provide personalized content and
information to you and others, which could include online ads or other forms of
marketing;
j.
Verify your identity and prevent fraud
or other unauthorized or illegal activity; and
k. In
any other way consistent with this Privacy Policy and our Terms of Use.
Additionally,
l.
We reserve the right to use or disclose
your Personal Information in response to subpoenas, court orders, warrants, or
legal process, or to otherwise establish or exercise our legal rights or defend
against legal claims or in the event you violate or breach an agreement with us.
We will use and disclose your Personal Information if we believe you will harm
the property or rights of The Platform, its owners, or those of The Platform’s other
users. Finally, we will use or disclose your Personal Information if we believe
it is necessary to share information in order to investigate, prevent, or take
action regarding illegal activities, suspected fraud, situations involving
potential threats to the physical safety of any person or property, violations
of The Platform’s other policies, or as otherwise required by law when
responding to subpoenas, court orders and other legal processes.
m.
If we believe that disclosure is
necessary or appropriate to protect our rights, property, or safety, our Users
or others, we may in good faith share information with other companies and
organizations for the purposes of fraud protection and credit risk reduction.
n. You
agree that we may use Personal Information about you to improve our marketing
and promotional efforts, to analyze site usage, improve the Platform's content
and service offerings, and customize the Platform's content, layout, and
services. These uses improve the Platform and better tailor it to meet your
needs, so as to provide you with an efficient, safe and customized experience
while using the Platform.
III.
Review
& Alteration of Information
We
strive to accurately record all information provided on the Platform from time
to time.
a. We
encourage you to review, correct, update, and/or change your account
information or Personal Information at any time.
b. You
may also delete your information at any time on the Platform. However, we may
retain certain information as required by law or for reasonable business
purposes.
c. You
have a right to review, update, correct, and delete your information; subject
to our records retention policies and applicable law, including any statutory
retention requirements.
IV.
Third
Party Services
The Platform
may contain links to other Platforms. Please note that when you click on one of
these links, you are entering another website or mobile application over which We
have no control (“Third Party Services”)
and will bear no responsibility. Often these Third Party Services require you
to enter your Personal Information. We encourage you to read the privacy
statements on all such Third Party Services as their policies may differ from
ours. You agree that We shall not be liable for any breach of your privacy of
Personal Information or loss incurred by your use of these Third Party Services.
In
order to use the Services provided by the Platform, the potential you must
successfully complete registration on the Platform, and third party websites
such as Facebook, Google or Email service provider must authorize the
registration if required. These Platforms while authorizing such registration
may have already collected Personal Information about you. Such collection of
Personal Information is subject to the privacy policy and terms of use of such
websites. We are not responsible for the privacy practices or the content of
these third party websites and assumes no liability for any breach occurring
because of the same. In addition, you agree that we are not responsible and do
not have control over any third parties that you authorize to access your
account or information. If you are using a third party website or service and
you allow them to access your information it shall be at your own risk.
V.
Confidentiality
We treat your use of Nirvaan Wellness with the utmost respect
for your privacy. Except for anything not disclosed above, we keep your
information disclosed to the Listed Professional confidential, keeping only
non-decimated "file" copies for reference in case of legal dispute.
We shall use commercially reasonable efforts to protect and secure the same. However,
We shall not be liable for any damage/loss/ exposure caused to the information
collected by us.
VI.
Compliance
with Data Protection Regulations
The
information we obtain from or about you may be processed and stored in India
and our other various servers located across the globe, which may provide for
different data protection rules than the country in which you reside. We comply
with generally accepted industry standard regulations regarding the collection,
use, and retention of data. By using the Platform and/or Services, you consent
to the collection, transfer, use, storage and disclosure of your information as
described in this Privacy Policy, including to the transfer of your information
outside of your country of residence.
VII.
How
We Protect Your Information
We
have implemented appropriate physical, electronic, and managerial procedures to
safeguard and help prevent unauthorized access to the User information and to
maintain data security. These safeguards take into account the sensitivity of
the information that We collect, processes and stores and the current state of
technology. We follow generally accepted industry standards to protect the
Personal Information submitted to The Platform, both during transmission and
once received, including the use of vault and tokenization services from third-party
service providers. While We strive to use commercially acceptable means to
protect your Personal Information, we cannot guarantee its absolute security
and thereby usage in a manner that is inconsistent with this Privacy Policy.
We
neither accept nor assumes any liability or responsibility for disclosure of
your information due to errors in transmission, unauthorized third-party access,
or other causes beyond We control. We
do not, under any circumstances, represent that the Platform is completely void
of malware including but not limited to viruses, spyware, cancelbots, Trojans,
time bombs and any such application, which may be placed on the Platform without
our knowledge. However, we shall take
all the necessary and reasonable steps to ensure that the Platform is free from
the above-mentioned malware.
The
User also plays an important role in keeping their Personal Information secure.
Using unsecured Wi-Fi or other unprotected
networks to submit messages through the Platform is never recommended. You
should not share your username, password, or other security information for
your Nirvaan Wellness account or the device through which you access the
Platform and/or Services (as the case may be) with anyone. If We receive any instructions
through an account or device or any other medium bearing your Personal
Information (e.g.: through your contact details, account details or your
WhatsApp account, etc.), we will consider that you have authorized the
instructions.
VIII.
In
the Event of Change of Control
In
the event of the change of control of the Company due to the merger with a
third party, acquisition, bankruptcy or other change of control, we reserve the
right to transfer or assign the information we have collected from our users as
part of such merger, acquisition, sale, or other change of control. In the
unlikely event of our bankruptcy, insolvency, reorganization, receivership, or
assignment for the benefit of creditors, or the application of laws or
equitable principles affecting creditors' rights generally, we may not be able
to control how your Personal Information is treated, transferred, or used.
IX.
Changes
to this Privacy Policy
We reserve
the right to update, change or modify this Privacy Policy at any time to
reflect any (including but not limited to) changes in the law, the data
collection, and use practices, the features of the Platform or Services, or
advances in technology. The amendment to this Privacy Policy shall come to
effect from the time of such update, change or modification and the same will
be published on this Platform.
Users
are requested to review the Privacy Policy from time to time. Use of
information collected is subject to the Privacy Policy in effect at the time
such information is used. Any material changes made to this Privacy Policy shall
be posted here. You are requested to review the changes carefully. The changes
to this Privacy Policy shall be treated as read, recognized, understood,
consented and accepted if the User continues to use the Platform or Services provided
by us, post such changes.
X.
Governing
Law and Dispute Resolution
This Privacy Policy shall be governed
by and construed in accordance with the Arbitration and Conciliation Act 1996,
or such similar laws of India which are not in conflict with each other. Such
shall be subjected to the exclusive jurisdiction of the competent courts of
Mumbai, India.
XI.
How
to Contact Us
If
you have any questions about this Privacy Policy, please contact us by email or
postal mail on the following address:
Name:
Nirvaan Wellness Technologies Private Ltd.
E-mail
id:
Address: First floor, Hari Bhuvan,
Zaver Road, Mulund West, Mumbai 400080.
Website
URL: