I. Information We Collect
In order to provide Services, We require certain user information and may obtain the same through user-provided data or automatic data collection.
a. We collect information that may be used to identify you (“Personal Information”) including, but not limited to, (i) name, e-mail ID, photograph, location and other contact information (ii) age, gender and other demographics (iii) details regarding your physical/mental condition, and any infirmities or illness you suffer, and all the information in relation thereto (you may choose to submit only the information which is mandatorily required).
b. We also collects certain information either when you provide it through the use of the Platform or Services and / or automatically as you navigate through the Platform (which may include usage details, IP address, device ID and type, your browser type and language, the operating system used by your device, access times, and information collected through cookies, web beacons and other tracking technologies). You agree that we may use such information to do internal research on our Users' demographics and medical history to better understand, protect and serve our Users.
d. If another User allows us to collect information from his or her device phonebook—and you are one of that User’s contacts—we may combine the information we collect from that User’s phonebook with other information we have collected about you. We may also obtain information from other sources and combine that with the information we collect through The Platform.
e. We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our Services. We offer certain features that are only available through the use of a cookie. Cookies can also help us provide information that is targeted to your interests.
f. User shall grant the Company a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license for content that is covered by intellectual property rights, like photos and videos (IP License). This IP License shall end when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it. This Paragraph does NOT apply to photos, images or other videos shared ONLY with your Therapist/coach/counselor/professional in your private chat on the Platform. When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).
II. Use of Information
We collect and stores information provided by you from time to time. This allows us to provide services and features that most likely meet your needs, and:
a. To enable you to avail of our Services and ensure efficient customer care experience and develop new features;
b. To maintain the operation of the Platform including but not limited to facilitating payments, sending receipts, enabling communication of patients/ Users with the Listed Professionals and other mediums;
c. To notify the necessary information related to the Platform and Services and your user account on the Platform from time to time;
d. To comply with applicable laws, rules, and regulations;
e. To provide you with information and offers on Services, updates, promotions, related, affiliated or associated service providers and partners that we believe would be of interest to you;
f. To maintain records and provide you with an efficient, safe and customized experience while using the Platform;
g. To analyze overall trends to helps us improve the Platform and Services;
h. Allow you to participate in interactive features offered through the Platform;
i. Provide personalized content and information to you and others, which could include online ads or other forms of marketing;
j. Verify your identity and prevent fraud or other unauthorized or illegal activity; and
l. We reserve the right to use or disclose your Personal Information in response to subpoenas, court orders, warrants, or legal process, or to otherwise establish or exercise our legal rights or defend against legal claims or in the event you violate or breach an agreement with us. We will use and disclose your Personal Information if we believe you will harm the property or rights of The Platform, its owners, or those of The Platform’s other users. Finally, we will use or disclose your Personal Information if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or property, violations of The Platform’s other policies, or as otherwise required by law when responding to subpoenas, court orders and other legal processes.
m. If we believe that disclosure is necessary or appropriate to protect our rights, property, or safety, our Users or others, we may in good faith share information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
n. You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Platform's content and service offerings, and customize the Platform's content, layout, and services. These uses improve the Platform and better tailor it to meet your needs, so as to provide you with an efficient, safe and customized experience while using the Platform.
III. Review & Alteration of Information
We strive to accurately record all information provided on the Platform from time to time.
a. We encourage you to review, correct, update, and/or change your account information or Personal Information at any time.
b. You may also delete your information at any time on the Platform. However, we may retain certain information as required by law or for reasonable business purposes.
c. You have a right to review, update, correct, and delete your information; subject to our records retention policies and applicable law, including any statutory retention requirements.
IV. Third Party Services
The Platform may contain links to other Platforms. Please note that when you click on one of these links, you are entering another website or mobile application over which We have no control (“Third Party Services”) and will bear no responsibility. Often these Third Party Services require you to enter your Personal Information. We encourage you to read the privacy statements on all such Third Party Services as their policies may differ from ours. You agree that We shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these Third Party Services.
We treat your use of Nirvaan Wellness with the utmost respect for your privacy. Except for anything not disclosed above, we keep your information disclosed to the Listed Professional confidential, keeping only non-decimated "file" copies for reference in case of legal dispute. We shall use commercially reasonable efforts to protect and secure the same. However, We shall not be liable for any damage/loss/ exposure caused to the information collected by us.
VI. Compliance with Data Protection Regulations
VII. How We Protect Your Information
We neither accept nor assumes any liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond We control. We do not, under any circumstances, represent that the Platform is completely void of malware including but not limited to viruses, spyware, cancelbots, Trojans, time bombs and any such application, which may be placed on the Platform without our knowledge. However, we shall take all the necessary and reasonable steps to ensure that the Platform is free from the above-mentioned malware.
The User also plays an important role in keeping their Personal Information secure. Using unsecured Wi-Fi or other unprotected networks to submit messages through the Platform is never recommended. You should not share your username, password, or other security information for your Nirvaan Wellness account or the device through which you access the Platform and/or Services (as the case may be) with anyone. If We receive any instructions through an account or device or any other medium bearing your Personal Information (e.g.: through your contact details, account details or your WhatsApp account, etc.), we will consider that you have authorized the instructions.
VIII. In the Event of Change of Control
In the event of the change of control of the Company due to the merger with a third party, acquisition, bankruptcy or other change of control, we reserve the right to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your Personal Information is treated, transferred, or used.
X. Governing Law and Dispute Resolution
XI. How to Contact Us
Name: Nirvaan Wellness Technologies Private Ltd.
Address: First floor, Hari Bhuvan, Zaver Road, Mulund West, Mumbai 400080.